We didn’t want to cut down a forest, so we make all of our instructions available online here. They are in PDF format so you can easily print them if you like to have your hands on paper. We also have a YouTube channel with instructional videos for some of our kits.
If you ordered it on our website, we generally allow returns of unassembled kits within 30 days from purchase. Send us an email to firstname.lastname@example.org and we can begin the process for return. Amazon customers need to return Kits in accordance with Amazon procedures and time frames. You can start this process through your Amazon order page.
If there’s something wrong with your kit (item damaged, not working, missing parts) then email us immediately.
We try to provide clear step-by-step instructions aimed at the most novice of builders Since many of our kits require soldering of components, we recommend being 13 years or older, although persons younger than 13 may be able to complete a kit with adult supervision. For our Bismuth Crystal kit we recommend being at least 15 years old.
If you have any questions about the features of our kits, the instructions for building our kits or issues you encounter assembling or operating a kit you have purchased, please send us an email to email@example.com with your questions.